http://www.youtube.com/watch?v=u5ECAi3eZ4c
http://www.youtube.com/watch?v=d7VqQwiZJ84&feature=related
http://www.youtube.com/watch?v=QeL2k9hf68Q&feature=related
http://www.youtube.com/watch?v=lU-1606IugQ&feature=related
creating rapport, taking an interest, framing things positively, moving toward the moment we are in and preference for feeling inside first
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